Provision Of Service Regulations

Provision of Service Regulations

South East Stoves & Fires Ltd

51 Hardy Street, Maidstone, Kent. ME14 2SH

01622 201 097

info@stoveskent.com

www.stoveskent.com

Registered office address:
8a Alfred Square, Deal, Kent, England, CT14 6LU

A limited company registered in Deal and incorporated in the UK
Public registers: details about our Limited Company’s registration can be viewed at

www.companieshouse.gov.uk under reference number:
Business activities our services: Suppliers & installers of solid fuel products, servicing and

maintenance available.

Insurance details: Insurance provider – Liverpool Victoria insurance company Ltd. Expiry date: 27/07/17

Complaints:
We always aim to provide the best service and products for our customers. However, on rare occasions, we recognize that there may be times where customers may not be completely satisfied.
To ensure we are able to deal with your complaint as soon as possible either call, write or email us on the details below-
01622 201 097
info@stoveskent.com
51 Hardy Street, Maidstone, Kent. ME14 2SH.

We aim to respond within 2 days of receiving your complaint and in circumstances where possible we will provide you with a date to deal with any issues raised.

Regulation body: We are members of the ICS (Institute of Chimney Sweeps), All our work is signed of by a HETAS registered engineer.

General terms and conditions:
A letter of our standard terms and conditions will be provided at the start of any contract for works.

Construction phase plan CPP:
We comply with the Health and safety Executive requirements and have a CPP plan available for viewing.

Work guarantees: All works are guaranteed for 3 months from date of completion, this covers parts and labour. Please see our full guarantee document for further information.
Any specific manufacturer’s warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our guarantees and warranties are not insurance backed.

Consumer contracts (Information, cancellation and additional charges) regulations 2013:

Notice of the right to cancel

Under the above named regulation you have a right to cancel this contract during a period of 14 calendar day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you would like to cancel the contract you must do so in writing and deliver personally or send by email or post addressed directly to Mr Lewis Sweet info@stoveskent.com / 51 Hardy Street, Maidstone, Kent, ME14 2SH). You may use the form below if you wish too.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day that it is sent.

COMPLAINTS POLICY

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01622 201 097 or write to us at 51 Hardy Street, Maidstone, Kent. ME14 2SH. or email us at info@stoveskent.com We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.